Refund & Exchange Policy
REFUND & EXCHANGE POLICY
Effective Date: July 2026
This Refund & Exchange Policy applies to all tickets sold by Beemer Wolf Productions for all VertiCon events.
Convention Admission Tickets
Convention admission tickets (including single-day, weekend, VIP, and multi-day passes) are final sale.
Admission tickets are non-refundable, non-transferable, and may not be exchanged for another event.
Admission tickets remain non-refundable regardless of Guest cancellations, schedule changes, programming changes, or modifications to the event.
Guest Experience Tickets
Guest Experience Tickets include Meet & Greets, Photo Opportunities, Autographs, Selfies, Workshops, Premium Experiences, and any experience tied to a specific Guest.
These tickets are final sale.
They become eligible for exchange or refund only if the specific Guest officially cancels their appearance at the event.
A Guest cancellation occurs only when BWP announces that the Guest will no longer attend the event.
Changes to schedules, appearance times, locations, programming, or experience format are not considered cancellations.
Exchanges
When a Guest cancels, BWP will first make reasonable efforts to exchange the affected ticket for the same type of experience with another participating Guest.
Exchanges are the preferred resolution and are subject to:
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availability
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comparable ticket value
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operational feasibility
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BWP approval
Refunds
If an exchange is not reasonably available or is otherwise not approved by BWP, BWP may, at its sole discretion, approve a refund of the affected Guest Experience Ticket.
Refunds:
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apply only to the affected ticket;
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are issued to the original payment method whenever possible;
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do not include ticketing platform service fees or payment processing fees.
Processing times vary depending on the payment provider.
Missed Experiences
Attendees are responsible for arriving on time.
Tickets forfeited due to:
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late arrival
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missed announcements
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attendee scheduling conflicts
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failure to comply with event procedures
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voluntary non-attendance
are not eligible for refund, exchange, or compensation.
Removal from the Event
Attendees removed from the event for violating the Code of Conduct are not eligible for refunds, exchanges, credits, or compensation.
Event Modifications
Programming, schedules, Guests, room assignments, and activities are subject to change.
Operational changes do not qualify for refunds except where specifically stated above.
Limitation of Refunds
Where a refund is approved under this policy, BWP's liability is limited to the face value of the affected ticket. BWP is not responsible for any additional expenses incurred by attendees, including but not limited to travel costs, accommodation, meals, parking, lost wages, or other incidental or consequential expenses arising from Guest cancellations, schedule changes, or other event modifications.
Contact
Questions regarding exchanges or eligible refunds may be directed to: