Frequently Asked Question
Find answers to common questions below. If you can't find what you're looking for, feel free to reach out to our support team for more assistance.
What is included with your ticket?
General seating within your tier section, Friday Opening Remarks and Ceremony, Friday night auction and dance party, Games, three days filled with actor / producer panels, Closing Ceremony and more surprises to come.
Autographs, Photo Ops and Meet & Greets Sold Separately!
What are the ticket tiers?
ALPHA: Rows 1 & 2
BILLIONAIRE MIX UP: Rows 3 to 6
LOVE CONTRACT: Rows 7 to10
ASSISTANT: Rows 10 to 13
14+ for day passes, available in 2026
What is included with your Autograph tickets?
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Your autograph ticket includes an autograph from one specific Guest, on an item of your choosing (one headshot provided with ticket purchase, some limitations apply, see Code of Conduct).
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Autograph tickets are for one Guest chosen at the time of purchase, and are non-transferable.
What is included with your Photo Op tickets?
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Your photo op ticket includes one in person professional photograph with one Guest (or a duo if applicable), chosen at the time of purchase, and are non-transferable.
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You may not take the photo yourself, nor have a friend take the photo.
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You may not have the photo taken on your personal device (ie. camera or phone, etc).
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You can request a special pose, but Guest and Organizers withhold the right to decline any special requests at their discretion.
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There is NO guarantee that a digital or physical copy of your photo op will be available in time for an autograph session, so plan accordingly.
Click to see posted sample schedule.
Preliminary schedule will be shared closer to event.​
Schedule is subject to change without warning.
All ticket sales are non-refundable and non-transferable.
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Exception in cases of tickets for photo ops, autographs, or Meet and Greets, where the tickets are for a Guest that can no longer attend, a ticket can be transferred to another guest, or a refund will be issued upon request.
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Event tickets will NOT be refunded in cases of individual Guest cancellations.
What happens if I have tickets for overlapping activities or experiences?!
Generally speaking, we try to schedule the event so there is as few overlapping activities as possible, but sometimes this is impossible. But rest assured we'll find a way to make it work!
Example: Someone has tickets for autographs with Actor A, and tickets for a Meet and Greet with Actor B, and those are scheduled at the same time. Not to worry....anyone with Meet and Greet tickets will be prioritized in the autograph line. Go to the volunteer or staff member managing the autographs, show your meet and greet ticket, and you'll go right to the front of the autograph line. Autographs are always done fairly quickly, so you'll be on your way to the meet and greet in just a few minutes. Meet and Greets generally don't start until all the ticketed guests have arrived, so don't worry you'll miss out!
We got your back!
In the rare case where we absolutely can't manage to get both activities done at the same time, we will always do everything we can to ensure you get all the experiences you bought tickets for, even if we have to fit it in between scheduled times! Just come talk to a volunteer or staff, and we'll help you get it sorted out!
Food and Drinks
The convention center has a "no outside food or drink" policy in place. No outside food is permitted inside the ballroom convention area.
Water is permitted and water refill stations will be available in the convention area. Please bring a tumbler or water bottle WITH a lid for this purpose. VertiCon will be offering tumblers for sale if you prefer.
Any food or beverage bought inside the hotel or convention center is permitted inside the convention space.
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Please note that no food or drink is included with your VertiCon ticket. Food and drink can be purchased on site from the restaurant and café at the hotel/convention center, or attendees are welcome to go offsite to visit the various restaurants or grocery stores in the surrounding area. Also, food can be ordered to the hotel via food-delivery services like Doordash.
Why hasn't the schedule been finalized yet?
The best part about fan conventions is all the fun activities and experiences planned with your favorite stars! But coordinating all those amazing events is challenging, especially when so many of our Guests are busy artists and creatives with ever-evolving schedules.
We at VertiCon want to create the most EPIC vertical fan experience we can for all the attendees, and for this reason we often have to rework the schedule right up to the last minute in order to coordinate all the Guests schedules, and to ensure that all the fans/attendees can have the best possible experience and make it to all the activities they want.
Rest assured, we will make sure that every attendee gets to all their ticketed experiences.
If you ever have concerns about making it to your ticketed activity, don't hesitate to come speak with a VertiCon staff member.