Frequently Asked Question
Find answers to common questions below. If you can't find what you're looking for, feel free to reach out to our support team for more assistance.
What is included with your ticket?
All tiers include general seating within your tier section, Friday Opening Ceremony, Friday night auction and dance party, Games, three days filled with actor / producer panels, Closing Ceremony and more surprises to come.
Additional tier perks:
ALPHA
Pre check-in the night before
Priority check-in lineup
Limited edition merchandise item
First-call for all autographs and photo op lines
BETA
Pre check-in the night before after Alpha
Limited edition sticker
Next-call for autographs and photo ops after Alpha
Autographs, Photo Ops and Meet & Greets Sold Separately!
What are the ticket tiers?
ALPHA | Front Row
ALPHA | Rows 2-4
BETA | Rows 5-8
Billionaire | Rows 9-13
ASSISTANT | Back rows, Day passes only.
What is included with your Autograph tickets?
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Your autograph ticket includes one (1) autograph from one (1) specific Guest, on an item of your choosing (one headshot provided with ticket purchase, some limitations apply, see Code of Conduct).
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Autograph tickets are for one Guest chosen at the time of purchase, and are non-transferable.
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Limit of 5 autograph signatures per turn. One (1) signature per ticket.
What is included with your Photo Op tickets?
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Your photo op ticket includes one in person professional photograph with one Guest (or a duo if applicable), chosen at the time of purchase, and are non-transferable.
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You may not take the photo yourself, nor have a friend take the photo.
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You may not have the photo taken on your personal device (ie. camera or phone, etc).
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You can request a special pose, but Guest and Organizers withhold the right to decline any special requests at their discretion.
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There is NO guarantee that a digital or physical copy of your photo op will be available in time for an autograph session, so plan accordingly.
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Maximum of 3 photo op tickets per Guest/Actor
What is included with your Meet and Greet tickets?
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A 50-minute in-person meeting with the selected Talent listed on your ticket.
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Your meet and greet will include as many as 12-20 attendees total, depending on number of Guests participating.
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No photography, video or audio recording is permitted during the meet and greet.
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Meet and greets will be moderated by staff and/or trained volunteer to ensure all attendees have a chance to interact and ask questions.
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Any photography or video taken by or on behalf of BWP is solely the property of VertiCon BWP, and may be used for promotional or merchandise purposes.
All ticket sales are non-refundable and non-transferable.
An exception applies to Photo Op, Autograph, and Meet & Greet tickets purchased for a Guest who is no longer able to attend the event.
In these cases, tickets may be eligible for transferred to another participating Guest or refunded upon request. See Terms and Refund Policies for limitations
Event admission tickets will not be refunded due to the cancellation of an individual Guest.
Preliminary schedule will be shared closer to event.
Final schedule will be release during the week prior to the event.
Schedule is subject to change without warning.
Why hasn't the schedule been finalized yet?
Do you want to see a SAMPLE schedule for an idea of how the event could flow?
Click Here
One of the best parts of a fan convention is the chance to enjoy unique experiences with your favorite stars.
Coordinating those experiences, however, can be complex, especially when many of our Guests are busy artists and creatives with schedules that continue to evolve right up to the event.
At VertiCon, our goal is to create the best possible experience for every attendee. To make that happen, the schedule may be adjusted as needed, including close to the event date, to accommodate Guest availability and ensure fans can participate in as many of their selected activities as possible.
We are committed to ensuring that all attendees are able to participate in their ticketed experiences.
If you have any concerns about making it to a scheduled activity, please speak with a VertiCon staff member and we will be happy to assist you
What happens if I have tickets for overlapping activities or experiences?!
We do our best to minimize overlapping activities when building the schedule, but with so many Guests and experiences to coordinate, occasional conflicts are sometimes unavoidable. Don't worry, we're committed to helping you make the most of your weekend.
For example, if you have an autograph session with one Guest and a Meet & Greet with another scheduled at the same time, simply let the volunteer or staff member managing the autograph line know. Guests with overlapping ticketed experiences will be given priority access whenever possible to help ensure they can attend both activities.
Meet & Greets typically do not begin until all ticketed attendees have arrived, and autograph sessions generally move quickly, allowing most guests to comfortably make it to both experiences.
In the rare event that a scheduling conflict cannot be resolved through normal accommodations, our team will work directly with you to ensure you receive all of the ticketed experiences you purchased.
If you have any concerns during the event, simply speak with a VertiCon staff member or volunteer and we'll be happy to help.
We've got you covered.
Food and Drinks
The convention center has a "no outside food or drink" policy in place. No outside food is permitted inside the ballroom convention area only.
Water is permitted and water refill stations will be available in the convention area. Please bring a tumbler or water bottle WITH a lid for this purpose. VertiCon will be offering tumblers for sale if you prefer.
Any food or beverage bought inside the hotel or convention center is permitted inside the convention space.
Please note that no food or drink is included with your VertiCon ticket. Food and drink can be purchased on site from the restaurant and bar at the hotel/convention center, or attendees are welcome to go offsite to visit the various restaurants or grocery stores in the surrounding area. Also, food can be ordered to the hotel via food-delivery services like Doordash, and consumed in the hotel common areas or in your room.
Hotel Info
The Biltmore Hotel LA offers discounted rates for convention attendees.
Visit the Event Details page for contact information, the discount code, and a special link to book your room at the discounted rate.
Note: the discount rate can be extended to before and after the convention dates. Visit the hotel booking page for details.
What if I already booked my hotel reservation?
The secure your reservation at the discounted rate, you must book using the discount code over the phone OR by using the VertiCon link for online booking.
Any reservations made without the code or link would need to be cancelled, and rebooked using one of these methods.
For additional inquiries about your booking, and the rate applied to your reservation, reach out the hotel by phone.
See Event Details page for contact information.
Does the hotel have pay parking?
The hotel offers parking at a discounted rate for VertiCon attendees/guests. There is valet, as well as a self parking lot.
Rates:
Self-parking | $35 per day
Valet | $55 per day